{"id":3550,"date":"2023-12-12T09:06:15","date_gmt":"2023-12-12T09:06:15","guid":{"rendered":"https:\/\/emmi.fi\/support\/"},"modified":"2026-01-29T13:58:52","modified_gmt":"2026-01-29T13:58:52","slug":"support","status":"publish","type":"page","link":"https:\/\/www.emmi.fi\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3550\" class=\"elementor elementor-3550 elementor-24\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13e4bc28 e-flex e-con-boxed e-con e-parent\" data-id=\"13e4bc28\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-558966ef elementor-widget elementor-widget-heading\" data-id=\"558966ef\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">ONLINE HELP &amp; SUPPORT<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64ab760b elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"64ab760b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c246f43 e-flex e-con-boxed e-con e-child\" data-id=\"c246f43\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c68072c elementor-widget elementor-widget-heading\" data-id=\"c68072c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">User instructions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7dcdbf elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"f7dcdbf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">On this page you can find general instructions on how to deploy the service. You can find more detailed instructions in <a href=\"https:\/\/manual.emmi.fi\" target=\"_blank\" rel=\"noopener\">EMMi\u2019s online help<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42cbda7c e-flex e-con-boxed e-con e-parent\" data-id=\"42cbda7c\" data-element_type=\"container\" id=\"section1\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4a77499 e-con-full e-flex e-con e-child\" data-id=\"4a77499\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42e8719 elementor-widget elementor-widget-text-editor\" data-id=\"42e8719\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When you decide to purchase EMMi, you and your company will be assigned a project manager to help you deploy the service. The deployment process typically consists of the following steps:<\/p><ul><li>service specification<\/li><li>visual design<\/li><li>establishment of the service<\/li><li>configuration of the service in cooperation with your assigned project manager<\/li><li>training on how to use the system<\/li><li>launch\/deployment.<\/li><\/ul><p>Our specialist will help you configure the service for you. If necessary, the project manager can suggest good practices, and the service can be reconfigured at any time to suit your needs. We will train your organisation&#8217;s administrators on how to use the service\u2019s administrator tools, and EMMi&#8217;s administrator support is available to administrators on weekdays in English and Finnish.&nbsp;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-127687dd e-con-full e-flex e-con e-child\" data-id=\"127687dd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f7d5ca2 elementor-widget elementor-widget-heading\" data-id=\"6f7d5ca2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Deployment of<br>\nEMMi Digital Asset Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51c2cad9 elementor-widget elementor-widget-text-editor\" data-id=\"51c2cad9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Deployment is easy under the guidance of our specialist.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29aed811 elementor-widget__width-initial elementor-widget-mobile_extra__width-initial elementor-widget elementor-widget-image\" data-id=\"29aed811\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1063\" height=\"602\" src=\"https:\/\/www.emmi.fi\/wp-content\/uploads\/emmi_illustration_10.png\" class=\"attachment-full size-full wp-image-3334\" alt=\"\" srcset=\"https:\/\/www.emmi.fi\/wp-content\/uploads\/emmi_illustration_10.png 1063w, https:\/\/www.emmi.fi\/wp-content\/uploads\/emmi_illustration_10-300x170.png 300w, https:\/\/www.emmi.fi\/wp-content\/uploads\/emmi_illustration_10-1024x580.png 1024w, https:\/\/www.emmi.fi\/wp-content\/uploads\/emmi_illustration_10-768x435.png 768w\" sizes=\"(max-width: 1063px) 100vw, 1063px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12e05e23 e-flex e-con-boxed e-con e-parent\" data-id=\"12e05e23\" data-element_type=\"container\" id=\"section2\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4fb055ab e-con-full e-flex e-con e-child\" data-id=\"4fb055ab\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-812636f elementor-widget elementor-widget-image-box\" data-id=\"812636f\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">Account registration form<\/h4><p class=\"elementor-image-box-description\"><span>The service includes an account registration form by default. The registration settings offer multiple options for automatically granting specific access rights to newly created user accounts or subjecting new accounts to approval by a system administrator. You will be provided with a personal username and password that you can use to log in to the service on all modern web browsers \u2013 including mobile devices.<\/span><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c6841a3 elementor-widget elementor-widget-image-box\" data-id=\"3c6841a3\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">Where do I register and log in?<\/h4><p class=\"elementor-image-box-description\">You will receive the URLs needed to register and log in when you purchase the service.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66a5317 elementor-widget elementor-widget-image-box\" data-id=\"66a5317\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">User interface<\/h4><p class=\"elementor-image-box-description\">The service can be accessed via the latest versions of the most common web browsers on both computers and mobile devices. The user interface has multilingual support. \n\nEMMi\u2019s directory folders can be edited with a content editor, which makes it possible to create instructional text content for the service\u2019s folder views, for example. The digital assets stored in the service can be viewed in either a grid or list view. Assets can also be sorted based on their metadata (such as name, file extension, file size, last edited and status).<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1651a372 e-con-full e-flex e-con e-child\" data-id=\"1651a372\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fd114d9 elementor-widget elementor-widget-heading\" data-id=\"2fd114d9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Account registration and login<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28d29c01 elementor-widget elementor-widget-text-editor\" data-id=\"28d29c01\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>User accounts can be created with different access rights.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cfa284 elementor-widget__width-initial elementor-widget-mobile_extra__width-initial elementor-widget elementor-widget-image\" data-id=\"7cfa284\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"999\" height=\"802\" src=\"https:\/\/www.emmi.fi\/wp-content\/uploads\/emmi_illustration_2.png\" class=\"attachment-full size-full wp-image-3059\" alt=\"\" srcset=\"https:\/\/www.emmi.fi\/wp-content\/uploads\/emmi_illustration_2.png 999w, https:\/\/www.emmi.fi\/wp-content\/uploads\/emmi_illustration_2-300x241.png 300w, https:\/\/www.emmi.fi\/wp-content\/uploads\/emmi_illustration_2-768x617.png 768w\" sizes=\"(max-width: 999px) 100vw, 999px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24782e97 e-flex e-con-boxed e-con e-parent\" data-id=\"24782e97\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5f769a50 e-con-full e-flex e-con e-child\" data-id=\"5f769a50\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67fe1c8c elementor-widget elementor-widget-heading\" data-id=\"67fe1c8c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Any questions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-657551d6 elementor-widget elementor-widget-text-editor\" data-id=\"657551d6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our customer service team stands ready to answer all your questions and guide your company on how to get started with the service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1811d441 e-con-full e-flex e-con e-child\" data-id=\"1811d441\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e013712 elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-button\" data-id=\"1e013712\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/www.emmi.fi\/en\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit a contact request<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2155e4fd elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"2155e4fd\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/www.emmi.fi\/en\/pricing\/#demotunnukset\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start your free trial now!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ONLINE HELP &amp; SUPPORT Support User instructions On this page you can find general instructions on how to deploy the service. You can find more detailed instructions in EMMi\u2019s online help. When you decide to purchase EMMi, you and your company will be assigned a project manager to help you deploy the service. The deployment &#8230; <a title=\"Support\" class=\"read-more\" href=\"https:\/\/www.emmi.fi\/en\/support\/\" aria-label=\"Read more about Support\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3550","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.emmi.fi\/en\/wp-json\/wp\/v2\/pages\/3550","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.emmi.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.emmi.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.emmi.fi\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.emmi.fi\/en\/wp-json\/wp\/v2\/comments?post=3550"}],"version-history":[{"count":15,"href":"https:\/\/www.emmi.fi\/en\/wp-json\/wp\/v2\/pages\/3550\/revisions"}],"predecessor-version":[{"id":5014,"href":"https:\/\/www.emmi.fi\/en\/wp-json\/wp\/v2\/pages\/3550\/revisions\/5014"}],"wp:attachment":[{"href":"https:\/\/www.emmi.fi\/en\/wp-json\/wp\/v2\/media?parent=3550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}